TigerBD FAQ — for all general questions Answers in English

No. Under TigerBD's policy, each person may register only one account. Attempting to create multiple accounts using the same mobile number or NID may result in permanent suspension of all associated accounts and forfeiture of any balance.

on the Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password. If you no longer have access to your mobile number, contact support.

First, make sure your number is correct and active. If there's a network issue, wait a few minutes, then click the "Resend OTP" button. If you still don't receive it, contact TigerBD support.

Yes. You can update your mobile number from Profile Settings after logging in. A verification code will be sent to your old number to confirm the change. For KYC-verified accounts, you may need to contact support for assistance.

TigerBD accepts deposits via Mobile Banking, bank transfer, and e-wallets. Minimum deposit amounts may vary by method. Full details are available on the deposit page.

Deposits via mobile banking and e-wallets are usually instant — your balance is updated within 1 to 5 minutes. Bank transfers may take a little longer. If more than 15 minutes have passed, please contact support.

Withdrawals on KYC-verified accounts are typically processed within 15 minutes to 2 hours. During peak times, there may be slight delays. Withdrawals are not available on unverified accounts.

TigerBD generally does not charge any platform fee for withdrawals. However, your mobile banking provider or bank may apply their own charges. For full details, see the latest Terms and Conditions See.

Keep a screenshot or reference number of the transaction. Log in and check your transaction history. If more than 15 minutes have passed, contact live chat support with the screenshot — TigerBD will resolve it quickly.

Register Once completed and your first deposit is made, the welcome bonus will be credited automatically, or Promotions Page to claim it. Each bonus has its own specific terms — read the details carefully before proceeding.

Wagering means you must place a specified amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 500 in bets. Terms vary by bonus — on the Promotions Page Details available.

Share your referral code with a friend. When they register and make their first deposit using your code, you both receive a bonus. Full referral terms are available on the promotions page.

There are a few possible reasons a bonus may be cancelled:

• Bonus has expired
• Attempting to withdraw before meeting the wagering requirements
• Suspected use of multiple accounts
• Rule Violation

Contact support to find out why.

TigerBD offers: Live Casino (blackjack, roulette, baccarat, live dealer games), Sports Betting (cricket, football, badminton, and more), Bingo, Virtual Bet And many more game types.

If your bet was confirmed before the connection dropped, the game result will be determined by the system. You can check the outcome in your account when you return. If there is an issue, the support team will help.

Yes. Sports section supports live betting. You can place bets in real time while a match is in progress. You must be logged in with sufficient balance in your account.

TigerBD uses 256-bit SSL encryption. All your data is stored in encrypted form. Enabling two-factor authentication (2FA) adds an extra layer of security. Never share your password with anyone, and always log out after using a public device.

Change your password immediately, then review your transaction history. If you notice any suspicious activity, take a screenshot and contact TigerBD support — we'll investigate promptly and secure your account if needed.

No. TigerBD does not sell or share your personal information with third parties. Information may only be disclosed to relevant authorities when legally required. For details, visit our Privacy Policyis available.

TigerBD App Download Page can be downloaded directly. The app is available for both Android and iOS devices.

Installation issues on Android: go to Settings → Security → enable "Install from Unknown Sources". On iPhone: download via Safari. If the problem persists, download page Follow the guidelines or contact support.

Yes. TigerBD's website works fully on mobile browsers. However, using the app gives you faster loading, push notifications, and fingerprint login.

KYC (Know Your Customer) is the identity verification process. It is required to make withdrawals and unlock the full benefits of your account. KYC keeps your account secure and helps prevent fraud.

Typically required:

• A clear photo of your National ID (NID) or passport
• A selfie showing your face clearly
• Proof of address if required

All images must be clear and legible.

KYC verification is typically completed within 24 to 72 hours. Clear, accurate documents speed up the process. You'll be notified by email or SMS once verification is complete.

Log in and go to Profile Settings → Security → "Gaming Limits" to set deposit limits, loss limits, and session time limits. For more details, visit our Responsible Gaming on the page.

Request self-exclusion from your Profile Settings or through Live Chat support. Choose a period ranging from 3 months to permanent exclusion — it's your call. Responsible Gaming The page has full details on all tools.

TigerBD strictly enforces an 18+ age policy. Registration and gaming are completely prohibited for anyone under 18. KYC documents are used to verify age.